WhereTo is a business travel startup from San Francisco that evolved into an agile development and design studio within the Flight Centre family. We build travel solutions used by some of the largest companies on the planet - we have just one goal: making business travel better for everybody.
WhereTo provides an AI-powered travel platform for corporate travel. Their platform uses machine learning algorithms to recommend personalized travel options based on a traveler's preferences, company policies, and budget. WhereTo's technology also allows for real-time travel tracking, reporting, and cost analysis, enabling companies to optimize their travel programs and reduce costs.
To learn more about WhereTo click HERE
About The Opportunity
WhereTo, a part of the Flight Centre family, is a dynamic team focused on revolutionizing business travel through innovative technology solutions. Our goal is to enhance the business travel experience for everyone by providing personalized travel options and efficient management tools. As a nimble, startup-minded team within a larger organization, we're committed to building the next-generation business travel platform that serves SMB and Enterprise clients handled by Corporate Traveler and FCM, respectively.
Position Overview:
WhereTo is seeking a UX Researcher II to join our prototyping team and contribute to solving some of the most interesting challenges in business travel. In this role, you will lead and coordinate UX research efforts, collaborating closely with cross-functional teams to gather and analyze insights that inform product development.
Key Responsibilities
- Contact qualified customers to participate in research activities, adhering to participant criteria and project timelines.
- Schedule and incentivize research participants, ensuring no over-recruitment.
- Lead discovery sessions, user interviews, and usability tests, documenting insights gathered.
- Assist in analyzing research data, including reviewing session recordings, processing survey data, and identifying patterns.
- Monitor product analytics, NPS data, and user behavioral analytics to inform research efforts and product improvements.
Experience & Qualifications
- Minimum of 3 years of professional experience in UX research, market research, or a related field.
- Interest or related experience in the travel tech sector is preferred but not required.
- Demonstrated proficiency in UX research techniques, including moderated and unmoderated usability testing, surveys, and interviews.
- Ability to analyze research data effectively, identifying patterns and insights to inform product decisions.
- Excellent organizational and coordination skills, with the ability to manage research activities and interact confidently with customers.
- Collaborative mindset, able to work effectively within a multidisciplinary team of researchers, designers, product managers, and developers.
- Proficiency in MS Office tools such as Outlook, Teams, and Excel, as well as familiarity with productivity tools like Slack and Jira.
- Familiarity with wireframing, prototyping, testing and analytics tools such as Figma/Figjam, Adobe XD, UserTesting.com, Hotjar and/or Amplitude.
- Bonus points if you have experience in HTML/CSS/JS or product development, you have a background in entrepreneurship or consulting
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion
- Diversity Day: paid leave to observe holiday or cultural celebration of your choice
- Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
- DEI education
- Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
- Employee giving program
- Office Environmental Program
- Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
- 1 Volunteer Day per Calendar Year
Benefits Include:
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
#LI-SM1#WTO#LI-Remote
Location – Remote, Canada
If this sounds like the opportunity you have been waiting for then .
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
For this position, we anticipate offering an annual salary of $100,000 - $110,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca
Applications close: 30 Apr 2024 Eastern Daylight Time
