UX Researcher

About the Role:

We’re recruiting for an experienced UX Researcher to spearhead a wide range of research initiatives here at Lawlabs Inc., a London-based start up servicing real estate legal professionals. In this role, you will reveal what our users need from our product by conducting research, working remotely with cross-functional teams, and performing usability studies as we continue to develop Closer, a software that is streamlining the property closing process for lawyers, clerks and their clients across Ontario.

The LawLabs Team:

Privately operated and founded in London, Ontario, our team consists of a passionate group of tech experts who are on a mission to change the real estate closing experience for lawyers, clerks and clients alike and also have some fun along the way! We are a remote-first, distributed team, and we leverage tools like Slack, Figma, Miro and G-Suite to create a modern, asynchronous and flexible work environment.

You’re a great fit for this role if:

• You're curious by nature! You love digging in to understand the behaviour of people and why they do the things they do.
• You have demonstrated success in research facilitation as well as comfort in the role of research observer.
• You're confident with industry standard contextual research methods, user interview techniques and usability testing practices.
• You’re comfortable working autonomously for stretches of time but also thrive in a collaborative setting working directly with colleagues and end users.

What will your day-to-day look like?

• Working with our UX team to articulate research plans and define hypotheses to test at different stages of product development.
• Designing and leading the execution of a variety of customer research that will enable our team to understand customer pain points and behaviors.
• Aggregating results from multiple data sources and communicating findings to inform product, design, engineering and marketing decisions.
• Researching competing solutions to gain an understanding of current state and disseminating findings back to the product team.
• Conducting usability tests with lawyers and clerks based on designs created by our product team and assisting with iteration processes.
• Critiquing wireframes and prototypes along with using user insights to offer alternative ideas.
• Identifying, articulating and prioritizing potential usability issues.
• Facilitating internal meetings to triage and/or manage research findings.
• Communicating usability analysis, recommendations and potential design solutions.

You probably possess some of the following skills/ experience/ interest:

• Bachelor/Master of Science in Human-Computer Interaction, Interaction Design,Cognitive Psychology, Cognitive Science or a related field.
• Proficiency in a variety of qualitative and quantitative research methods, including think aloud usability studies, contextual inquiries, remote usability testing, parallel prototyping, card sorting and A/B testing.
• Knowledge of current and evolving research tools, best practices and processes.
• Practical experience executing both generative and evaluation research methodologies.
• Great collaboration skills and a love for working with others to understand and solve user problems.
• Experience with common user research and usability testing methodologies and proven ability using data to inform your designs and decisions.

Bonus if you possess some of the following skills/ experience:

• Proven experience with interaction design principles, tools and techniques
• Prior work on B2B SaaS / web-based software products

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At LawLabs we have a strong belief in equity, diversity and inclusion and are committed to building and fostering an environment where our employees feel included, valued, and heard.

We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

We look forward to hearing from you!

https://www.lawlabs.ca

Job Types: Full-time, Permanent

Salary: $65,000.00-$80,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• Paid time off
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Application question(s):

• Please describe your experience with qualitative, quantitative or mixed methods research studies.
• Please give us an example of a research project that you led or were a part of. Describe your approach and how you collaborated with other teams.

Experience:

• UX Research: 2 years (required)

Work Location: In person