UX Product Yearlong Intern, 360

U.S. News & World Report is a multifaceted digital media company dedicated to helping citizens, consumers, business leaders and policy officials make important decisions in their lives. We publish independent reporting, rankings, data journalism and advice that has earned the trust of our readers and users for nearly 90 years. Our platforms on usnews.com include Education, Health, Money, Travel, Cars, News and 360 Reviews.

We reach more than 40 million people monthly during moments when they are most in need of expert advice and motivated to act on that advice directly on our platforms. Our signature franchises include our “Best” series of consumer guides on colleges, graduate schools, hospitals, diets, cars, financial services and more. These guides provide an easy-to-digest list for consumers to better understand and compare when making their decisions. We continue to publish annual guides of the authoritative Best Colleges and Best Hospitals rankings on our website and in print. And our U.S. News Live flagship conferences highlight important national conversations including Healthcare of Tomorrow and Healthiest Communities.

We believe in having a broad range of talent and backgrounds at U.S. News. We strive to maintain a welcoming workplace where everyone is given an opportunity to succeed and contribute to their fullest. Learn more about our Diversity, Equity and Inclusion initiative.

Your role in helping us shape the future:

U.S. News empowers everyone to thrive. In this position, you will have the opportunity to leverage your strengths and skills to help people make smart decisions about the things that really matter. The UX Product Intern will directly contribute to user testing and user experience research initiatives through detailed ticket submissions, thorough QA work and clear documentation. The UX Product Intern will work with a diverse set of cross-functional teams across product, production, research, design and development on projects and product features that strive to improve the user experience and performance of our pages.

The 360 Reviews team operates as a startup within the larger U.S. News organization, giving it a fast-moving, innovative culture, along with an established and respected media company. Interns on the 360 research team have the opportunity to make a real impact on the development and direction of a U.S. News product. Though 360 Reviews is based in our Washington, DC office, this position is open to remote workers.

Are you up to the challenge?

• Monitor key performance indicators (KPIs) to provide data driven insights and ensure the products we build bring value to users
• Translate data into concise reports highlighting area for improvement and optimization
• Collaborate with stakeholders across multiple departments to assess and optimize our categories and enhancements
• Use applications including airtable, MS office suite, google sheets, and GA to organize and manage projects.

POSITION REQUIREMENTS

You should definitely have:

• Completion of a bachelor’s degree in statistics, data science, business, UX/UI/UXD or a related field. Note: this is a full-time internship.
• Strong analytical and problem-solving skills, with the ability to work with complex data sets and derive actionable insights.
• Excellent communication skills, with the ability to present complex data findings in a clear and concise manner to both technical and non-technical stakeholders.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Intellectual curiosity about user testing, A/B testing, user experience research, user journeys, ecommerce, digital media and digital business.
• A careful attention to detail and good problem solving abilities.
• Proactive and self-motivated approach to your work. You should be able to work both independently and in conjunction with team members.
• Strong communication and presentation skills; you should be responsive to questions and data requests from team members.

It would be nice if you had:

• Proficiency in digital analytics tools such as Google Analytics, Adobe Analytics, or similar platforms.
• Previous experience working with project management tools such as Airtable and Jira.
• User testing, A/B testing or user research experience.
• Entrepreneurial / startup experience.

What it’s like to work with us:

• Talent is our best asset!
• We invest in people with passion and potential who understand U.S. News’ dedication to our consumers.
• Entrepreneurial, mission-driven culture with core values of quality and integrity
• Focus on fostering personal and professional growth
• Competitive benefits including paid vacation time, medical, tuition reimbursement, and training
• Collaborative Work Environment ~ Fun, diverse, inclusive and ambitious co-workers

Other Job Information

• This is a 1 year internship that pays $17.10 an hour
• Please submit a resume and cover letter for consideration

• U.S. News & World Report strongly encourages all employees to be fully vaccinated (including boosters).