UI/UX Researcher

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America’s largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.

We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry’s most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate.  We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.

The User Experience Researcher conducts usability testing and user research across Camping World Holding's digital products that span multiple industries (insurance, publishing, RV Sales, outdoor retail, and ecommerce). This position helps drive revenue and ensure the online experience of browsing RVs, accessories, outdoor gear, campgrounds, and insurance products are as easy and intuitive to use as possible by providing customer feedback through a variety of testing and research methods and delivering actionable insights and study findings. Reporting to the Enterprise Director of UIUX, the UX Researcher will plan and conduct tests/research using a variety of methods and tools on the live site, simulations, and comps. The types of research and results will provide insight and direction to the business, design, and development teams and generate a better understanding of the Camping World customer.

Responsibilities

• Collaborate with design, product, and marketing colleagues to understand business needs and design appropriate research studies to generate focused insights.
• Design and conduct user research studies, including usability testing, click testing, surveys, in-depth interviews, focus groups, and concept/prototype testing.
• Foster collaboration across design, development, and business teams to translate insights into actionable recommendations that inform execution.
• Partner with Digital Analytics to create comprehensive and coordinated research recommendations that triangulate data from different sources/methods.
• Cleverly deliver research findings with strong recommendations.
• Lead digital research efforts with direction from the Director of UIUX
• Set and meet deadlines in a fast paced environment

Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

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