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BC Public Service

ISL 24R - User Experience Designer

Remote (British Columbia)
|
Full-Time
|
Junior
Doesn't Require College/University Enrollment
2024-05-15
4.0

Job Summary

An excellent opportunity to join this dynamic team and apply your technological skills

MINISTRY OVERVIEW
Dedicated to making life better for British Columbians, the Ministry of Citizens’ Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at www.gov.bc.ca. CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province’s real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities. A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

THE DIVISION
Service BC Division is government’s leading provider of citizen- and business-centred services. Through our province-wide network of over 60 in-person service centres and a province-wide Contact Centre, we provide over 600 services on behalf of close to 40 partner ministries and agencies.

Within Service BC Division, our people and our culture are important to us. We look for people who are motivated to deliver an excellent service experience to citizens, businesses, colleagues, peers, clients and partners. Our vision is to deliver innovation, value, and service excellence to the citizens of British Columbia and our aspirational goal is to become a best-in-class public service delivery organization. We believe in being kind and helpful, and we are committed to delivering “Service with Heart”.

JOB OVERVIEW
To provide leadership and expertise on user experience design research, web strategy and governance and service design for ministry web properties. Utilizes user experience (UX) methodologies including design research, web content development, information architecture, interaction and graphic design and accessibility standards to ensure that the ministry’s online presence is citizen-centered, user focused and aligned with corporate strategies and standards.

Job Requirements:


Education and Experience

  • Bachelor’s Degree or diploma in Service Design, User Experience (UX) Design, Interaction Design, Computer Science, Communications or Social Sciences; OR
  • An equivalent combination of related experience and/or education may be considered
  • A minimum of 1 year of training or experience in utilizing human-centred design methods to design and deliver services including experience in EACH of the following:
    • Design research
    • Prototyping and wireframing with tools like Mural, Figma, Adobe XD
    • User experience and user interface design


Preference may be given to applicants with one (1) or more of the following:

  • Experience in workshop design and facilitation
  • Experience in working on an agile product team
  • Experience in conceptual and strategic systems thinking
  • Experience in understanding of how product design interacts with service design.


For questions regarding this position, please contact Kessiah.Johnstone@gov.bc.ca


About this Position:
This is a temporary opportunity until July 7, 2025, this temporary opportunity may become permanent.
The position headquarters will be Victoria, Vancouver, Richmond, Surrey or Prince George.
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.
Please refer to MyHR for more information on Temporary Market Adjustments.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category

Information Management/Information Technology

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