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Marketeq Digital

Digital Enterprise Service Design Internship

Remote (US)
|
Internship
|
Intern
Requires College/University Enrollment
2023-11-13
-

Location: Remote


Compensation: Unpaid


Duration: 90 days


Company Overview:


Marketeq Digital is an IT consulting firm that specializes in providing enterprise-level solutions to businesses across various industries. We focus on helping our clients achieve their business goals by providing them with innovative and effective IT solutions.


Job Description:


We are looking for motivated and passionate individuals to join our team as Enterprise Service Design Interns. The interns will work together to design a variety of enterprise IT consulting services for our clients. The interns will be responsible for using design thinking methods, interviews with experts, journey sessions, competitive analysis, and other research methods to ensure the services are innovative and effective.


Responsibilities:


  • Collaborate with other team members to design enterprise-level IT consulting services and internal processes
  • Conduct research to identify business needs, user needs, behaviors, and gather insights to drive service design decisions
  • Create and develop personas to represent different user groups and their characteristics
  • Develop detailed journey maps to map out the user journey and identify pain points, opportunities, and touch points
  • Design and prototype service concepts, including sketches, wireframes, and mockups to validate service ideas, concepts, and internal processes
  • Participate in workshops with experts, stakeholders, and team members to generate ideas and solutions for new services and business processes
  • Develop service blueprints to outline the service process and all the touch points, interactions, files, and systems involved
  • Apply systems thinking to analyze the complex systems and relationships that influence the service experience
  • Evaluate and optimize the service delivery channels, service standards, and quality control to ensure a seamless user experience
  • Build functional prototypes and back stage processes using 3rd party softwares that illustrates your service blueprint and user journey solutions in the real world
  • Develop business models and revenue streams that support the service and align with the overall business strategy
  • Continuously evaluate and improve the service performance through user feedback, data analysis, and continuous improvement methodologies


Requirements:


  • Currently enrolled in a degree program in a relevant field (e.g., Service Design, UX/UI Design, Business Entrepreneurship, etc.)
  • Able to commit to 15-20 hours weekly
  • Strong design thinking skills and experience with design methods
  • Excellent communication and collaboration skills
  • Ability to work independently and within a team
  • Attention to detail and a commitment to quality
  • Knowledge of IT consulting services and industry trends (preferred)


Benefits:


  • Opportunity to work with a team of experienced IT consultants and learn about the Enterprise IT Consulting industry
  • Exposure to various enterprise-level IT solutions
  • Hands-on experience designing enterprise IT consulting services
  • Opportunity to develop design thinking and research skills
  • Flexible remote working hours


Skills Include:

  • Service Design
  • Design Thinking
  • Research Methods
  • Card Sorting
  • User Journeys
  • Customer Journey Mapping
  • Qualitative Market Research
  • Consumer Research
  • Organization Skills
  • Attention to Detail


Please note that this is an unpaid internship. However, the experience gained during the internship will be valuable and provide a strong foundation for a career in the IT consulting industry.

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