We believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without.
Wavers are a special breed. We could write a novel on our award-winning culture and what makes us, us. However, we’d rather just show you. Take 1 minute and 48 seconds out of your day to get a quick glimpse on why you should join us.
About the Team
Our User Research team drives discovery across Wave to support intuitive and enriching product experiences. We are a collaborative group that supports Product, Marketing, and other key groups to make research-informed decisions that have a meaningful impact on small businesses’ financial operations.
About the UX Researcher
As UX Researcher, you will help teams understand our users at a human level, uncovering what inspires them to act, what keeps them up at night, what motivates their decisions and what helps them feel understood. You’ll apply your expert skill-set to uncover our customer’s end-to-end product experience and synthesize insights that inform strategic prioritization and decision making in support of making Wave work better for our small business owners.
Reporting to the Product Research Lead, you will move fluidly between driving strategic research for key Product teams to coaching and supporting others to level up overall research quality at Wave. Implementing a variety of research approaches, you will have opportunities to learn, grow, and explore various product areas, while helping to shape Wave’s user research practice and processes.
Here’s how you’ll make an impact:
You’ll thrive here if you
What You Can Expect From Wave’s Recruitment Team:
At Wave, you’re treated like the incredible human being you are.
Work From Where You Work Best: We will always have a welcoming, energizing, and world-class office (in Toronto) with a space for you. Or, if you’re more comfortable working from home, the choice is yours .
We Care About Future You: You will stretch yourself and you will grow at Wave. You will also be supported on this journey with diverse learning experiences, educational allowances, mentorship, and so much more.
We Support the Full You: We make a serious investment in your health & wellness. When we think about benefits we think about body, mind, & soul and we take this stuff very seriously.
We Take Care of the Fundamentals: Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a growing tech company. This is the obvious stuff, but we don’t want you to think we forgot!
We believe that a diverse and inclusive culture creates the best workplace. We embrace our differences, value individuality, and the broad spectrum of every Waver's skills and abilities. We challenge each other from a place of respect and pursuit of continuous growth. We trust each other and encourage everyone to bring their authentic selves to work, everyday. As Wavers, our voices matter, our opinions are met with an open mind. The best ideas win, no matter whose they are. Contributing to an inclusive culture is a part of all of our job descriptions.
Our culture is reflected in a stellar Glassdoor rating. We’ve been continuously recognized as one of Canada's Top Ten Most Admired Corporate Cultures and one of Canada’s Great Places to Work in categories including Technology, Millennials, Mental Health, Inclusion and Women.
Are you ready to be a Waver? Join us!