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American Express

Associate UX Designer

New York, NY (On-site)
|
Full-Time
|
Junior
Doesn't Require College/University Enrollment
2022-08-15
4.3

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

From building next-generation apps and microservices in Kotlin to using AI to help protect our customers from fraud, you could be doing transformational work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power the digital systems, services, products and platforms that millions of customers around the world depend on. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture to grow your career.

Focus:

Works closely with an existing team of highly motivated UX Designers, User Experience Researchers and Visual Designers to build the user experiences by connecting closely with functional leads in a dynamic, agile environment. Works hands-on in all aspects of user experience developments including: collecting and understanding business & user needs, crafting information architecture diagrams, building out detailed annotated wireframes, high/low fidelity prototypes and a wide range of strategic UX work.

Organizational Context:

Reports to a Lead User Experience Designer, Senior User Experience Designer, Principal User Experience Designer, or the Director in a UI/UX/UX organization within a Business, AXP Staff Group, or AET Shared Services team

Typically co-located with the Product Management team / Product Manager

How will you make an impact in this role?

  • Transform ideas, business opportunities, research and creative vision into tangible assets that provide clear, usable, useful and desirable outcomes for users
  • Craft detailed wireframes, information architecture diagrams, usability testing stimulus, site maps, story boards, user flows and high / low fidelity prototypes along with a wide range of UX assets
  • Work closely with team leads to drive the best digital experiences through all phases of product development, ship, and iterate
  • Effectively act on partner feedback, user testing results and learning’s to improve assets, products and services
  • Assist in developing dynamic, tangible design process that deliver quality experiences within sprint cycles  
  • Assist in brainstorming, ideating, and iterating as needed  
  • Work in collaboration with key project team members, including user experience researchers, product owners, tech leads, developers, strategy, PM, and visual design  
  • Be a passionate advocate for the user, ground ideas in data driven solutions by connecting with our User Experience Research team to incorporate customer insights and principles throughout the creative process.  
  • Ensure adherence to design best practices, standards, brand consistency

Range of Impact/Influence

  • Work on multiple individual assets on daily design products

Create a better experience for you and our users.   Our UX designers know it’s not enough to help people get things done, you need to help them get it done in the best way possible. If you’re in to designing a better journey for every user from beginning to end, start here. After all, we’re the company that built our entire business on delivering the highest possible levels of customer satisfaction.   Take a hands-on approach to interface design and your career path.   As a part of our fast-moving, agile team, you’ll be responsible for the user experience, including: - Transforming ideas, business opportunities, research and creative vision into desirable outcomes for our users. - Creating detailed wireframes, information architecture diagrams, mental models, personae’s, usability testing stimulus, and site maps. - Working closely with colleagues to brainstorm and create concepts for mobile, tablet and desktop environments. - Being a passionate advocate for the u

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

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